1. WHM Complete Solution WHCM

WHMCS is an all-in-one client management, billing & support solution for online businesses. Below is a brief list of key features but it is by no means a complete list.

Key Features

• Billing – Multiple Currencies, Tax Support, One Off & Recurring Invoicing, Quotes/Estimates & Ticket Support Billing
• Automation – Payment Processing, Refunds, Fraud Checks, Product/Domain Provisioning & Management
• Easy to Use – Simple & Intuitive Interface, Fast Loading, Quick Setup & Efficient Support
• Products – Offer Free, One Time & Recurring, Prorata, Custom Fields, Welcome Emails, Stock Mgt & Promotions
• Transactions – Over 50 Supported Payment Gateways, Income/Transaction Logs & Statistical Reports
• Support – Integrated ticket system, knowledgebase, downloads, announcements & network issues tool
• Modules – Create, Suspend, Terminate, Upgrade, SSL Certs, Update Nameservers, Renew & More…
• Customisable – Client & Admin Area Templates, Order Forms, Language Files & CSS Styling
• Developer Friendly – Module Development Kits, Action Hooks & a Remote API

Who? Where? http://www.whmcs.com/

DEMO: http://demo.whmcs.com/

2. Kayako

eSupport incorporates Kayako’s leading ticket and e-mail management support desk software, including knowledgebase, troubleshooter, news and downloads publishing tools.

Offering your end-users a variety of self help resources, such as guided troubleshooters and a searchable knowledgebase, is a good way to cut down on your workload. eSupport makes this even more effective; knowledgebase articles are automatically suggested to end-users as they type out their tickets.

With eSupport, you can consolidate all of your organization’s e-mail into a single area, using it both as a support desk and a collaborative e-mail client. With no more forwarding and carbon-copying to other parties, eSupport will improve the efficiency of your online operation.

Find out more about eSupport’s features:

DEMO: http://demo.kayako.com/supportsuite/

WORKING EXAMPLE:  https://support.kayako.com/

3.  Trellis Desk

Trellis Desk is a powerful and robust help desk solution for your business. Improve your company’s service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features that enable your business to handle customer support more efficiently. Plus, it’s completely free – you’ll never have to pay any license fees to use Trellis Desk.

INFO: http://www.accord5.com/trellis/

DEMO: http://demo.accord5.com/trellis/

4. IsolSoft Support Center

upport Center is a fully automated Help Desk solution. It is the perfect tool to increase the productivity of your support staff. Due to its customizable platform and intuitive interface, this help desk system is ideal for all organizations that give support service. Whatever the size of your organization’s support department, one tech or many, and whatever the amount of customers using it, Support Center makes the whole process more efficient, simple and cost-effective in all cases.

Support Center’s features are thought up to streamline your support system. They enhance the communication within your organization members, as well as with your customers. Creating a strong connection, a reliable reputation and trust through an effective Help Desk necessarily leads to a better working environment, better products, a more efficient handling and shipping and, of course, an increasing customer satisfaction. Any organization with an efficient support system witnesses its positive impact in all its areas in the short-term.

It becomes easier for your techs to answer inquires, solve problems and deliver effective solutions, while keeping track of it all. Users can keep track of their interaction, too, for their user-side panel is simple, intuitive and accessible 24hs / 7 days a week. Also, they can stay informed through email notifications. All this, due to the complete web-based environment of the application.

1. 100% Web-Based.
2. Easy customization and integration.
3. Intuitive and easy to use interface
4. Unlimited number of users -customers / technicians
5. Full ticket management, tracking and record.
6. Advanced reports and performance analysis.
7. Online ticket creation through email and web
8. Automated email notifications to users and technicians
9. Manageable user information and history.
10. Unlimited custom ticket and user fields.
11. Integrated knowledge base.
12. Multilingual support.

INFO: http://www.isolsoft.com/

DEMO: http://www.isolsoft.com/demo.htm

5.  PHP Libe support (Support Chat)

Powerful 100% Web Based Live Support – Just Launch a Browser!
PHP Live! is clear and intuitive with very easy to understand chat interface for both the visitor and the operator. Because PHP Live! is 100% web browser based, your support operators won’t need to install memory intense windows applications or jeopardize security with open port settings on your computer. Visitors can also be at ease knowing they only need a browser to interact with your support representatives.

Download and Run PHP Live! From Your Server
With PHP Live!, you can download the entire PHP source code application and run our software directly from your server. The entire MySQL database, the PHP source code and log files are kept secure and confidential on your system. With PHP Live!, no need to rely on third party vendor for Live Support. PHP Live! is the only Live Support software that gives you the flexibility and scalability your growing business demands.

Provide Support From Anywhere On Any Computer
Whether you are at the office, cyber cafe or at home, simply launch a web browser and provide the usual full live support service anytime, anywhere on any computer! No client software installation required and no java to slow down your webpage loading time.

Increase Your Website Sales And Reduce Operational Costs
A single question answered from a live support agent can be enough to close the sale. PHP Live! can accomplish the level of instant client care that is required to keep you ahead of competitors and increase your website sales while reducing your operational costs. Phone, fax, staff and other support operations can add up to lots of expenses. PHP Live! will enable you to communicate instantly with your visitors and pass crucial information at virtually no cost.

Multiple Site License Per Company, Not Per Domain
You may manage several websites but you only need to manage ONE PHP Live! License. Purchase one License and you can deploy PHP Live! on all the websites that are owned and operated by your company. The “whois” company information must match for each of your domain names.

INFO: http://www.phplivesupport.com/screenshots.php

6.  HelpDesk Pro

DeskPRO is an advanced helpdesk application with a wide range of features suitable for any company. While it is impossible to go over every feature of DeskPRO here, we will outline some of the major ones for you.

Tickets

The heart of DeskPRO is the way the product lets you efficiently handle correspondence with your customers. Features like quick replies or saved searches cut down on the time it takes to respond and navigate through all issues. Organize tickets with categories, priorities and workflows and use ticket rules to automatically classify newly created tickets.

Self-Help

DeskPRO offers a number of tools that allow your team to build collections of self-help resources. Help your customers by giving them the ability to help themselves. Cut down on the number of tickets submitted by creating knowledgebase articles or troubleshooters.

Enable the automatic recommendation features and DeskPRO will intercept new tickets and recommend similar articles, possibly solving problems before any of your staff even reads a ticket.

Email Gateways

DeskPRO flawlessly connects email with your helpdesk. Allow your users to create and respond to tickets right from within their inbox. In fact, you can configure DeskPRO so that your customers never even know there is helpdesk software in the background!

The email gateways also work for your team. They can get notifications of new tickets or new replies and respond immediately without logging in to the web interface. By inputting a secondary email address for their smartphone or PDA, your technicians can even manage tickets while on the road.

Users

DeskPRO has many features to help manage the end-user accounts on your helpdesk. Use usergroups and permissions to fine-tune access to resources or create ticket rules. Create companies to arrange users that belong to the same organization, and company roles to distinguish between them.

Already have an existing userbase? Not a problem. DeskPRO was built to interact with other systems, seamlessly pulling in login credentials from almost any database.

Customization

DeskPRO was built to satisfy the needs for almost any use imaginable. One of the most powerful features are custom fields, that allow you to add custom information management to tickets and user profiles. In addition, you can completely change the look of your helpdesk by using the CSS editor or by changing the actual HTML markup behind the pages. All end-user pages and emails are generated with template files that you can edit.

Settings

DeskPRO has many switches and settings you can play around with to create the perfect helpdesk. For example, there are a number of ways to handle user registration. Anything from completely automated signups with no forms to fill out, to forcing the user to fill out forms. It all depends on how you want your helpdesk to work, and many combinations are possible.

Reports

Reporting is an important part of any business. You need to see what’s going on, and the only efficient way to do that is visually with graphs or tables. DeskPRO includes all types of reports including bar charts that show off trends over time, or pie charts to show off totals. If none of the built-in reports are enough, you can create your own custom reports based upon almost any variable.

Teamwork

The teamwork tools within DeskPRO allows your team to communicate with each other to create a streamlined and efficient workflow. Use the forum for open discussions that everyone can participate in, private messages for one-on-one communication, and the calendar to share tasks.

DEMO: http://deskprodemo.com/

INFO: http://www.deskpro.com

Personaly I have tried

WHCM, Kayako and HelpDesk Pro.

I know few live organizations running those, for example you can find

http://securesignup.net is running WHCM

http://support.blacknight.ie/?_a=knowledgebase is running Kayako

Doing tests to HelpDesk Pro I was under very good impression. So far this unknown guys are doing very good job. WHCM and Kayako are very good as well, but there are few features in HelpDeskPro which got my attention tottaly. I do recommend that one defo. But if you are on tight budget or just want it for small organization go for the free one Trellis Desk it will do the job for you no problem.

Hope that helps you.

Z.